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Corresponding author: Christine R. Duran, APRN-BC, DNP, CNS, CCTN, 1155 Ash St, #1204, Denver, CO 80220 (e-mail: Christine.Duran{at}uch.edu).
| Abstract |
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Objectives To describe and compare the beliefs about and attitudes toward family presence of clinicians, patients families, and patients.
Methods Clinicians, patients families, and patients in the emergency department and adult and neonatal intensive care units of a 300-bed urban academic hospital were surveyed.
Results Surveys were completed by 202 clinicians, 72 family members, and 62 patients. Clinicians had positive attitudes toward family presence but had concerns about safety, the emotional responses of the family members, and performance anxiety. Nurses had more favorable attitudes toward family presence than physicians did. Patients and their families had positive attitudes toward family presence.
Conclusions Family presence is beneficial to patients, patients families, and healthcare providers. As family presence becomes a more accepted practice, healthcare providers will need to accommodate patients families at the bedside and address the barriers that impede the practice.
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Notice to CE enrollees: A closed-book, multiple-choice examination following this article tests your understanding of the following objectives:
To read this article and take the CE test online, visit www.ajcconline.org and click "CE Articles in This Issue."
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| Literature Review |
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Perspective of Healthcare Providers
Holistic healthcare providers care for patients and patients families. Incorporating family presence supports both patients and their families.24 Unfortunately, some healthcare providers still hesitate to adopt family presence. Investigators have examined healthcare providers attitudes toward and beliefs about family presence. In a survey of emergency department physicians and nurses, Redley and Hood25 found that healthcare providers had many concerns about patients families being present during resuscitation procedures. Providers were concerned that the procedures would offend family members, that the staff would experience more emotional stress, that family members would be disruptive, that family presence would interfere with treatment, and that family members would not be prepared to deal with a resuscitation situation.
| Healthcare providers surveyed felt that families witnessing resuscitation were not well prepared and may interfere with treatment, be disruptive, and cause stress among staff members.
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Meyers et al26 were the first to use the family presence protocol developed by the Emergency Nurses Association (ENA) to study the experiences of healthcare providers and patients families. In that study, 96 healthcare providers and 39 family members who were involved in an episode of family presence reported positive attitudes toward family presence. Nurses had a significantly more positive attitude than did either attending or resident physicians. Attending physicians had a more positive attitude than did residents.
Healthcare providers in the study26 believed that family presence helped meet the emotional and spiritual needs of a patients family; empowered the family members; helped the family understand the patients condition; gave the healthcare providers an opportunity to educate the family, possibly decreasing litigation; allowed the family to help both the patient and the staff; and caused the providers to be more considerate of the patients dignity, privacy, and need for pain management. The providers reported that patients family members acted appropriately during the event and that performance and outcomes were the same regardless of family presence. Some providers were concerned, however, that patients family members might misinterpret the providers actions or experience negative psychological effects.
Helmer et al27 surveyed 1629 members of the American Association for the Surgery of Trauma (AAST) and the ENA to determine the members opinions on family presence during trauma resuscitation. ENA members were significantly more open to family presence than were AAST members; these results are consistent with findings from other studies. ENA members thought that family presence was beneficial to patients and the patients families and that patients had the right to have family members present. Both AAST and ENA members thought that the option of family presence should be extended only after all invasive procedures were complete and that allowing family presence increased the stress on staff. The study points out the difficulty of comparing family presence in trauma and nontrauma situations.
| Nurses had significantly more positive attitudes toward family presence than did attending or resident physicians.
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McClenathan et al28 reported findings contrary to those of Meyers et al.26 Among 554 professionals surveyed at a critical care conference, 343 had experience with family presence, and, of those, 40% would allow family presence again. A total of 80% of physicians and 61% of nurses and other allied health professionals were opposed to family presence. Psychological trauma to patients families, performance anxiety of healthcare providers, and distractions by patients family members were all cited as reasons to prohibit family presence.
Finally, in a survey of 948 members of the ENA and the American Association of Critical-Care Nurses, MacLean et al29 found that only 5% of the nurses worked on units with a written family presence protocol. Healthcare providers who worked at institutions without written policies allowed family presence during resuscitation (45%) and invasive procedures (51%). Some survey participants preferred written policies for resuscitation (37%) and invasive procedures (35%), whereas other did not. MacLean et al speculated that this preference was due to nurses uneasiness with the practice or the nurses unwillingness to change current practice, which excluded family presence. A total of 36% and 44% of participants had taken patients family members to the bedside during resuscitation and invasive procedures, respectively. Healthcare providers reported that patients family members often asked to be present during resuscitation (31%) and invasive procedures (61%).
Nursing organizations have taken the lead in adopting family presence. This finding is not surprising, because the American Nurses Association Code of Ethics for Nurses speaks to nurses primary responsibility as recognizing "the patients place in the family or other networks of relationship."30 The ENA position statement on family presence31 recommends that the option of family presence be presented and that emergency nurses receive continuing education on the subject. As a result, the ENA has added content on family presence to the organizations courses on trauma nursing and emergency pediatric nursing.32,33 In addition, the ENA has published a protocol for family presence.34
The American Association of Critical-Care Nurses issued a practice alert that calls for extending the option of family presence to patients families.35 (Editors note: For an excerpt, see the AJCC Patient Care Page on page 283.) Other organizations that support the option of family presence include the National Association of Emergency Medical Technicians,36 the National Association of Social Workers,37 and the American Heart Association.38 The American Heart Association guidelines39 on cardiopulmonary resuscitation and emergency cardiovascular care now include recommendations for family presence.
Perspective of Patients Families
Although healthcare providers are divided in their opinions about family presence, patients and patients families feel differently. Doyle et al39 surveyed 51 members of patients families who had attended a loved ones resuscitation. Participants thought they were well informed about what to expect during the resuscitation (72%) and felt that staff communicated with them clearly (70%). In addition, 79% reported having physical contact with their loved one, and 61% talked with their loved one. The families felt that the healthcare providers had done everything possible for the families loved ones; 76% thought that adjustment to death and grieving was made easier by being present, and 64% thought their presence was beneficial to the dying loved one.
Meyers et al40 interviewed 39 members of patients families after the members experience with family presence during resuscitation and/or invasive procedures. The family members reported that being present was beneficial to themselves and to their loved one because it was important to be helpful to their loved one; it made the family members realize the seriousness of their loved ones condition; it comforted the family because they were able to witness the care being provided to their loved one; it decreased worry and lessened helplessness; it facilitated grieving; and it caused healthcare providers to be more diligent in the care of the loved one. Family members also recognized the need to act appropriately and not interfere with the care provided. In addition, family members believed that it was their right to be present, and they wished to have the option of family presence extended to them.
No studies have indicated that having a patients family members witness the patients resuscitation and/or invasive procedures resulted in negative psychological effects. In research by Meyers et al40 and Robinson et al,41 patients family members focused on the patient and not the situation and did not experience negative psychological effects; no family members regretted the decision to be present during the resuscitation.
Perspective of Patients
Eichhorn et al42 gathered the first data on patients attitudes and beliefs after the patients families had been present during resuscitation and/or invasive procedures. The 9 patients who were interviewed said that they were comforted when family was present and believed that their family acted as advocates and provided important information to the healthcare providers. Family members thought that family presence reminded providers of a patients personhood, helped maintain patient-family connectedness, and was the family members right. As with family members, patients also understood that family presence was appropriate as long as the family did not interfere with care. Patients also realized that although having family members present offered immediate information to the members, the event might be distressing to their family members.
Although the data from studies of patients and patients families show consistent trends toward acceptance of and even expectation of family presence, the data on healthcare providers continue to be contradictory.
| Purpose |
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| Methods |
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Setting
Data were collected in the emergency department, neonatal intensive care unit (NICU), and medical, surgical, neurosurgical, and burn/trauma intensive care units (adult ICUs) at the University of Colorado Hospital, a 300-bed academic hospital in Denver, Colo. Data were collected from September 1, 2003, to November 30, 2003.
Sample
A total of 202 healthcare providers responded to the survey, for an 18% overall response rate (1095 surveys mailed). Response rates were 15% for physicians, 27% for nurses, and 15% for respiratory therapists. A total of 72 members of patients families (99% response rate) and 62 patients (95% response rate) responded to the survey. Family members and patients were approached individually, accounting for the high response rate. Family members and patients were excluded from the study if they were younger than 18 years, nonEnglish speaking, confused, delirious, emotionally distraught, and/or incapable of decision making as assessed by a bedside nurse. In addition, patients with unstable hemodynamic status were excluded. In the NICU, only family members completed surveys. Inclusion in this study did not depend on having had prior experience with family presence.
| Only 5% of nurses work in units with a written family presence protocol.
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Recruitment
Names of healthcare providers were obtained from the human resources department at the University of Colorado Hospital and the office of graduate medical education at the University of Colorado at Denver and Health Sciences Center. Surveys for healthcare providers were sent through intercampus mail or were placed in unit-specific mailboxes for nurses. Surveys included preaddressed envelopes, and completed surveys were returned to the principal investigators via intercampus mail or drop boxes placed in participating units. Patients and patients family members present in a unit were assessed by their bedside nurses. If a patient and/or the patients family met inclusion criteria, the nurse would ask the patient and/or family if a surveyor could speak to the patient or the family about the study. If the patient or family agreed and gave authorization, the trained nurse surveyor entered the room to discuss this study. A survey was left for the patient and/or family to complete. The completed surveys were placed in a sealed envelope and were collected from the nurses station. The patients and familys healthcare providers did not have access to the completed surveys.
Instruments
The surveys used in the study were adapted, with permission, from the family presence study26 completed at Parkland Health and Hospital System, Dallas, Tex. The original Parkland survey was written in an interview format with items scored on a 4-point Likert scale. Open-ended questions were used to collect quantitative and qualitative data. The Parkland surveys were intended to explore the attitudes and beliefs of healthcare providers, patients families, and patients who had already experienced family presence during resuscitation only. The healthcare provider survey had 47 items, the family survey had 47 items, and the patient survey had 42 items.
The instruments used in our study were adapted to collect data on participants attitudes toward and beliefs about family presence regardless of whether the participant had previous experience with family presence. Questions and scale items were added (see Table 1
for selected sample items). The healthcare provider survey included 74 items; the family and patient surveys, 58 and 52 items, respectively.
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Content validity was established through expert review by school of nursing faculty, a nurse research scientist, a pastoral care team member, physicians from the emergency department, and nurses from the emergency department, adult ICU, and NICU. Surveys were pilot tested with healthcare professionals and the lay public. The content reviewers and those piloting the survey were asked to complete the survey and comment on the length of the survey and the proposed questions. Redundant or confusing questions were removed and/or rewritten. Cronbach
values for the revised surveys used in the study were .97 for the healthcare provider survey, .93 for the family survey, and .89 for the patient survey.
Data Analysis
Data were coded, entered into SPSS, version 12 (SPSS Inc, Chicago Ill), and cleaned. Frequencies, means, and SDs were calculated. Mean scores from the scale items were summed and converted to an overall mean family presence attitude score (M-FPAS); the greater the M-FPAS, the more positive the attitude toward family presence. Students t tests, analysis of variance, and
2 tests were used to determine differences between the various groups of healthcare providers. Qualitative data were grouped into themes by using content analysis guidelines established by Munhall and Boyd.43
| Results |
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The majority of healthcare providers supported family presence during resuscitation (n = 102/189, 54%) and invasive procedures (n = 127/183, 69%). Nurses favored policy development more than physicians did (
2 = 31.2, P< .001), with 46% of physicians and 86% of nurses viewing a family presence protocol favorably. A total of 66% (n = 123) of healthcare providers thought that a policy on family presence was needed.
Several themes emerged from the healthcare provider qualitative data. A major concern was the safety of patients and patients families. Frequent comments included worries about family members "fainting," "getting in the way," and causing "disruption"actions that could lead to poor outcomes for a patient if attention were diverted away from care of the patient to the family member.
Another theme was concern about the emotional responses of patients family members. Healthcare providers worried about what family members who witnessed the resuscitation "would remember about the last moments of their family members [ie, the patients] life." Providers also were concerned that family members might be "traumatized" by witnessing resuscitations and/or invasive procedures. Because these situations can be graphic, healthcare providers worried that family members might "freak out," causing disruption and interference with care of the patient.
In addition, healthcare providers expressed feelings of performance anxiety. In general, healthcare providers said they did "not like being watched" and became "stressed" if they were not successful. This performance anxiety, many felt, resulted in "lack of discussion among team members" when a patients family members were present. Several healthcare providers thought that this lack of discussion would interfere with decision making and inhibit teaching if family members interpreted this discussion as an indication of incompetence. Although many mentioned performance anxiety, several healthcare providers made the comment that "as my experience level has risen, so has my comfort level [with family presence]."
The last theme was the need for an individualized approach to family presence. One provider wrote, "Situations vary depending on age of the patient, prior involvement of the family, and education of the family regarding the patients condition." Because of the uniqueness of each situation, providers commented that "family presence should be an option, not a protocol" and that "all factors should be taken into consideration" when deciding whether a family member should be present with a patient.
Family Members
The average family member respondent was white (45/65, 69%) and female (41/67, 60%), with a mean age of 44 years (SD 16.13). A total of 24% (16/66) were college graduates, and 61% (41/67) were married (Table 4
).
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Family members felt it was their right to witness their loved ones resuscitation and/or invasive procedure and would like the option to participate. In addition, by seeing what was being done for their loved ones, family members thought they would be able to better understand the patients condition. Among the 19 family members who had witnessed resuscitation and/or invasive procedures, 17 (89%) said that being with their loved one was helpful to them, and 18 (95%) said that they would do the same in a similar situation. In addition, family members believed that they could control their emotions and actions and would be able to emotionally tolerate the scene.
Patients
The average patient who responded to the survey was white (44/61, 72%) and female (32/62, 52%), with a mean age of 43 years (SD 15.45). A total of 36% (22/61) had some college education and 48% (29/60) were married (Table 4
). Among the patients, 29% (16/56) had previously had family present during a resuscitation or an invasive procedure. The survey did not ask for details of the experience.
Patient M-FPAS was 2.65 (SD 0.45). Scores did not differ significantly between those patients who had previously had family present during their resuscitation or invasive procedure. Like family members, patients felt that it was their right to have a family member present and that the option of family presence should be extended to them. Patients felt it would be comforting to have family members present.
Because few open-ended questions were answered by family members and patients, content analysis was not performed on the scant qualitative data that was generated.
| Discussion |
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Although attitude scores did not differ significantly between emergency department, adult ICU, and NICU nurses, NICU nurses had more positive attitudes. At the University of Colorado Hospital, family presence is a well-established practice in the NICU, probably accounting for the more favorable attitudes among the NICU nurses. Emergency department nurses had more positive attitudes toward family presence than did adult ICU nurses. Because family members often bring patients to the emergency department, the family members are often part of the treatment process. Emergency department nurses may therefore be more accustomed to including families in the care environment.
Healthcare providers indicated they had several concerns about family presence. Concerns about the safety of patients and their families have been cited as a potential barrier to family presence.25,27,28,44 However, data do not support these concerns, and some healthcare providers thought that family presence helped both patients and patients family members and that the family members acted appropriately during the event.26 In addition, family members and patients understood that family presence was only an option if the family member did not interfere with care, and some family members actually moved away from the patients bedside if they became too emotionally distraught.26,42,45 These findings suggest that patients and families not only understand their limitations but are able to determine when family presence may be inappropriate.
Concern about the emotional well-being of patients family members is another barrier to family presence.25,26,29 Although healthcare providers worry about the emotional impact on patients families, families reported no untoward effects.26 In a study of the psychological effects of being present at a family members resuscitation, Robinson et al41 found no psychological trauma in family members. In our study, family members thought that they could emotionally tolerate a family presence event, and 31% had experienced family presence. It is unclear if the family members who had not experienced family presence would feel the same as those who had.
| Seventy-four percent of families believed they benefited their dying loved one by being present.
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Healthcare providers in our study cited performance anxiety as a potential barrier to family presence, a concern reported in other studies. This concern is understandable because of the nature of the academic teaching environment and the relative inexperience of the healthcare providers.27,28
In our study, healthcare providers emphasized that family presence should be an option because situations are so variable. Most providers thought that a policy should be in place to ensure that guidelines are consistently followed during a family presence episode. Consistent with other findings,8 nurses in our study favored policy development more than physicians did.
Many of the family members and patients in our study had prior experience with family presence, a situation that might have influenced their positive attitude toward family presence. In keeping with the findings in other studies,27,39,40,46 the family members and patients in our study thought that family presence was their right and said that they would like to have the option to have family members present during resuscitation and/or invasive procedures. Other investigators26,39 found that being present at the bedside helped family members understand the seriousness of a patients condition, facilitated grieving, and showed the family that healthcare providers did everything possible to help the patient. Our finding that family members who had witnessed resuscitation and/or invasive procedures thought being present was helpful for themselves and their loved ones is consistent with the findings of other studies.18,26
As family presence becomes a more accepted practice, healthcare providers will need to accommodate families at the bedside and address the barriers that impede the practice.
Strengths and Limitations
The survey instrument we used was reliable and valid. The response rate of healthcare providers was low, and qualitative data from families and patients were minimal. The study may have nonrespondent bias because of the length of the survey and/or because only those who were interested in the subject completed the survey. Furthermore, our sample lacked ethnic diversity.
| Patients felt it was their right to have a family member present and that the option of family presence should be extended to them.
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Recommendations
We recommend that family presence be studied in nonacademic hospitals and in other medical-surgical units and specialty areas to allow for more generalizability of the findings. In addition, surveying an ethnically diverse population would increase generalizability and help determine whether culture plays a role in the desire for family presence. Solicitation of patients and families beliefs about and attitudes toward family presence could be facilitated by conducting interviews or using focus groups. A shorter survey, one that includes scale items and only a few open-ended questions, might be sufficient to collect data from healthcare providers. A shorter survey might increase the response rate of healthcare providers. We also recommend evaluation of current family presence protocols and their effects on healthcare providers, patients families, and patients.
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| ACKNOWLEDGMENTS |
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FINANCIAL DISCLOSURES
None reported.
eLetters
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To learn more about family presence during resuscitation, visit http://ccn.aacnjournals.org and read the article by Mian and colleagues, "Impact of a Multifaceted Intervention on Nurses and Physicians Attitudes and Behaviors Toward Family Presence During Resuscitation" (Critical Care Nurse, February 2007).
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