When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

1. Your institutional subscription has not yet been activated
2. The person who "activated" the online subscription did not enter in all needed IP addresses for your institution
3. The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

4. My library subscribes to Critical Care Nurse , and I can't get access to it online. Why?

   Your institution has not yet activated its institutional subscription to CCN Online. All subscribers to the paper journal also receive access to the online journal. Notify your library that you would like access to the CCN Online, and encourage your librarian to activate the online subscription.

5. Who from my institution can access CCN Online?

   The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to CCN Online.

6. What is an Institution?

   For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

7. How will this work?

   When someone attempts to use CCN Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access CCN Online simultaneously.

   If readers want to access CCN Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member subscription.

8. What subscription packages are available?

   AACN Members have access to:

   Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to CCN Online from any computer connected to the Internet.
   [Ordering Procedure] [Cost] [ AACN Membership ]

   Individual (Non-Member) Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to CCN Online from any computer connected to the Internet.
   [Ordering Procedure] [Cost] [ AACN Membership]

   Institutional Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses. (Note that individuals who are not AACN members must subscribe at the Institutional level.)
   [Ordering Procedure] [Cost] [ AACN Membership]

9. How can I tell if my institution has subscribed to CCN Online

   If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

   If your institution has not subscribed, or if you wish to take advantage of the additional services available to member subscribers, you can choose to access CCN Online with a member subscription.

10. Can my institution subscribe only to the electronic version?

    No, at the present time, the electronic version is provided to subscribers of the paper version of the CCN as an added benefit.

11. Will we still be able to get the paper version? And for how long?

    Yes, institutions and individuals will be able to receive the paper version for the foreseeable future. At some time, the American Association of Critical-Care Nurses might decide to allow separate subscriptions for the electronic and paper versions.

12. If our CCN Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to CCN Online, you have access to all years of the database.

13. How can I access the CCN Online if I am not an AACN member and I don't have access through an institutional subscription?

    You may purchase the Critical Care Nurse as an Individual (Non-Member) subscriber or you may wish to apply for AACN membership. Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have questions?

If you have questions related to your institutions subscription, please contact Critical Care Nurse subscription, please contact CCN between 5AM - 5PM PST at: 1-800-336-6348.

Or via mail
Critical Care Nurse
P.O. Box 16496
North Hollywood, CA 91615-9397
FAX: 1-949-362-2049
ccn{at}aacn.org