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AJCC Online SUBSCRIBER HELP & SERVICES:
Frequently Asked Questions
about Institutional Subscriptions

  1. My institution has a subscription to the American Journal of Critical Care , and access to the AJCC Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one or a combination of the following items:

    Your institutional subscription has not yet been activated
    The person who "activated" the online subscription did not enter in all needed IP addresses for your institution
    The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  2. My library subscribes to the American Journal of Critical Care , and I can't get access to it online. Why?

    Your institution may have only subscribed to the print version of the journal, or your institution may not have activated access to AJCC Online. Check with a librarian at your institution, and encourage your librarian to activate the online subscription.

  3. Who from my institution can access AJCC Online?

    The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to AJCC Online.

  4. What is an Institution?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  5. How will this work?

    When someone attempts to use AJCC Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access AJCC Online simultaneously.

    Some institutions allow staff to access AJCC Online content from a home or on a computer not part of the institutions network. Please check with your institutions librarian to see if this type of access is something they provide.

  6. What subscription packages are available?

    AACN Members have access to:

    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to AJCC Online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ AACN Membership ]

    Individual (Non-Member) Subscribers have access to:

    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to AJCC Online from any computer connected to the Internet.
    [Order Subscription] [Cost] [ AACN Membership]

    Institutional Subscribers have access to:

    Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is usually assigned by IP range to computers within a particular set of internet IP addresses. (Note only institutional subscribers are able to assign IP ranges for access.)
    [Order Subscription] [Cost] [ AACN Membership]

  7. How can I tell if my institution has subscribed to AJCC Online

    If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

    If your institution has not subscribed, you can choose to access AJCC Online with an Individual Subscription [Cost]

  8. Can my institution chose to only subscribe AJCC Online?

    Yes, please check with your librarian for details.

  9. Will we still be able to get the paper/print version? And for how long?

    Yes, institutions may subscribe to both or either, print and online.

  10. If our AJCC Online subscription expires and at some later date we reinstate our online subscription, will we have access to the issues we missed during our lapse?

    Yes, an active online subscription has access to the entire online database.

  11. If our AJCC Online subscription expires will we still have access to content our subscription term covered?

    No, once an online subscription expires you will no longer have access to all the online content.

  12. How can I access the AJCC Online if I am not an AACN member and I don't have access through an institutional subscription?

    You may purchase the American Journal of Critical Care as an Individual (Non-Member) subscriber or you may wish to apply for AACN membership. Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have Questions?
Office hours are Monday - Friday 7:30 AM - 4:30 PM (Pacific)
American Association of Critical Care Nurses
101 Columbia
Aliso Viejo, CA 92656
Phone 1-800-899-2226
fax 1-949-362-2020
info{at}aacn.org

For non-member subscribers, if you have questions related to your subscription to the American Journal of Critical Care, please contact AJCC.
Office hours are Monday - Friday; 5AM - 5PM (Pacific)
1-800-336-6348 (toll free within USA) or 818-487-2075 (outside USA).
Or via USPS mail
American Journal of Critical Care
P.O. Box 15055
North Hollywood, CA 91615-9967
FAX: 1-818-487-4550
americanjournalofcriticalcare{at}pubservice.com


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